When will I receive my welcome pack?
Once you have paid your subscription fee, you will receive a welcome e-mail confirming your registration. You will receive your personalised gorritazuria membership card in the welcome pack within 5 working days. In the case of international subscriptions, this may vary depending on the country of destination.
Can I exchange or return my welcome pack?
Welcome packs cannot be exchanged or returned. If you have received a wrong or faulty item, please contact us by e-mail at [email protected]. We will contact you as soon as possible to resolve the issue.
How much does delivery to my town/city cost?
Deliveries within mainland Spain are free of charge. These are the charges for all other destinations:
- Balearic Islands, Canary Islands, Ceuta and Melilla: €15.
- International zone A: Andorra, Albania, Germany, Austria, Belgium, Vatican, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Ghana, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Czech Republic, Republic of Ireland, Russia, Romania, South Africa and Ukraine: €11.
- International Zone B: United Kingdom, Guernsey, Jersey, Gibraltar, Liechtenstein, Switzerland and Turkey: €15.
- International zone C: United States, Canada and Mexico : €22 .
- Rest of the world: Shipping costs: €25 .