Fundación Athletic Club

Frequent questions

You can join Club Athletic online here: by clicking on the CHOOSE YOUR CARD button and filling in the form to get your own supporter’s card.
The Club Athletic subscription can be paid by VISA or Mastercard credit cards.
Once you have paid your subscription fee, you will receive a welcome e-mail confirming your registration. You will receive your personalised gorritazuria membership card in the welcome pack within 5 working days. In the case of international subscriptions, this may vary depending on the country of destination.

Your subscription is automatically renewed at the end of 365 days after you sign up. 

You can request to unsubscribe from Club Athletic by sending an e-mail to [email protected] or by calling us directly on +34 94 661 20 04. You must unsubscribe at least one month before the annual subscription expires.

Welcome packs cannot be exchanged or returned. If you have received a wrong or faulty item, please contact us by e-mail at [email protected]. We will contact you as soon as possible to resolve the issue.
Deliveries within mainland Spain are free of charge. These are the charges for all other destinations:
  • Canary Islands €45
  • Balearic Islands €15
  • Andorra €42
  • Ceuta and Melilla €49
  • Portugal €14
  • International zone A: Germany, Austria, Belgium, Vatican City, Denmark, France, Netherlands, Ireland, Italy, Luxembourg, Monaco, Poland, United Kingdom, San Marino, Sweden. Shipping: €30
  • International zone B: Bulgaria, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Czech Republic, Romania. Shipping: €35
  • International zone C: Bosnia & Herzegovina, Croatia, Guernsey, Isle of Man, Jersey, Liechtenstein, Norway, Serbia, and Switzerland. Shipping: €35
  • International zone F: United States; Shipping: €35
  • Rest of the world: Shipping: €95
Through the official website by clicking on the next match to be played at San Mamés. Club Athletic members, who have a 72-hour advance ticket purchase period compared to other customers, will be able to buy up to two tickets for the fixture. To do so, you must use the username and password that were sent via email after completing the Club Athletic registration process. Tickets for the general public normally go on sale at the beginning of the week before the match.

Athletic Club members can enjoy the 5% discount in official Athletic Club stores by showing their personalized membership card or by identifying themselves in the online store using the credentials provided in the welcome / registration email.

  • 1. Click on the “Club Athletic” button
    of the match you want to attend.
  • 2. Choose the part of the stadium where you want
    to sit and choose your seats.
  • 3. A box will open where you can enter the
    username and password you received in your registration email.
  • 4. Validate
    your seats.
  • 5. If the supporter is a minor, they will be able
    to purchase a ticket at a special price, while stocks last .
    To do so, enter the code “INFANTIL” in
    the “Club Athletic promotion” box.
  • 6. Enter your personal details and those of other
    attendees, as well as the email address where you want to receive your
  • 7. Make
    the payment.
  • 8. On match day, go through the turnstiles using a
    printed ticket or a ticket downloaded on to your mobile phone.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Please note:
  • Ticket availability is as shown on the website.
  • If you’re looking to purchase tickets for a group
    of nine or more, please contact [email protected].
  • There will be a virtual queue for matches of high
    recommend you keep the browser open in order to avoid losing the number
    assigned in the queue.
  • The selected seats will be saved in the cart for
    10 minutes.
    If the
    browser is closed with the seats in the cart, or if the same seats are
    selected on another device, they will be blocked until the 10 minutes have
    elapsed. If a user selects but does not purchase the tickets, they will be
    available again after 10 minutes.
  • If the page is freezes or crashes, we recommend
    clearing the cache.